Shipping policy

Shipping & Lost Package Policy

All orders are processed within 1–2 business days. Once shipped, tracking information will be provided and is the primary method for monitoring your package’s progress.

If your package appears to be delayed or missing, please note the following:

A Missing Mail Search cannot be initiated until 7 days after the shipment date. This allows the carrier adequate time to deliver or update tracking information.

A package is not considered lost until it has shown no tracking movement for at least 4 consecutive days.

Replacements or refunds will not be issued until the package meets both conditions:

At least 7 days have passed since shipment

Tracking has shown no movement for a minimum of 4 days

We appreciate your patience, as shipping carriers occasionally experience delays outside of our control. We are committed to making things right and will assist you through the process if your package qualifies as lost under these guidelines.